Kenya Power has officially shifted all electricity connection applications online, requiring individuals and businesses to submit requests through its digital portal at https://selfservice.kplc.co.ke/public/
The move, effective this week, is aimed at improving efficiency, speeding up processing times, and enhancing customer experience.
The company will no longer accept manual applications at service centres or banking halls. Beneficiaries of the Last Mile Connectivity Project will continue to be assisted on-site by Kenya Power officials.
Over the past three years, Kenya Power received an average of 269,268 applications annually. The company’s CEO, Dr. Joseph Siror, highlighted that digitisation reduces fraud, increases transparency, and empowers customers by giving them direct access to services.
To ensure a smooth transition, Kenya Power has deployed business development teams nationwide to guide users through the online platforms. The multi-channel digital service model provides flexibility, allowing customers to submit applications at their convenience.
In the year ending June 30, 2025, Kenya Power crossed 10 million customers, adding 401,848 new connections and contributing approximately 203 GWh in additional electricity sales.
Dr. Siror emphasized, “Digitisation is central to Kenya Power’s transformation agenda. It streamlines operations, protects customers from scams, and builds a modern, responsive, and inclusive utility for every Kenyan.”
