In a groundbreaking move set to redefine Kenya’s economic landscape, Tatu City has officially opened Africa’s largest call center, ushering in a wave of job opportunities and a significant boost to the nation’s growing Business Process Outsourcing (BPO) industry.
Situated within a five-story building at the heart of the 5,000-acre Special Economic Zone (SEZ), this newly inaugurated facility represents a monumental $50 million investment into Kenya’s BPO sector. Spearheaded by Call Centre International (CCI), Africa’s leading outsourcing firm, the state-of-the-art hub is poised to boost the nation’s economy by creating over 5,000 new job opportunities in the near future.
During the ribbon-cutting ceremony, attended by dignitaries and industry leaders, Rishi Jatania, CEO of CCI Kenya, underscored the company’s steadfast commitment to Kenya’s socio-economic progress. “This launch marks a significant stride in our mission to deliver top-tier BPO services while contributing to Kenya’s socio-economic development,” commented Jatania. “We believe in the potential of this region and are eager to establish the gold standard for BPO operations in Africa.”
President William Ruto, present at the inauguration ceremony, emphasized the government’s proactive role in fostering growth within the IT-enabled services sector. President Ruto pledged support for new policies and regulations aimed at facilitating the expansion of call center operations, signaling a collaborative effort between the public and private sectors to drive economic prosperity.
With plans already underway to construct a second building within the SEZ, CCI aims to double its call center workforce to 10,000 employees, encompassing various roles from call center agents to managerial positions. This ambitious initiative not only solidifies Kenya’s status as a premier hub for BPO services but also underscores the nation’s capacity for sustained growth and innovation.
Stephen Jennings, Founder & CEO of Rendeavour, the visionary behind Tatu City, hailed the establishment of the call center as a pivotal milestone in Kenya’s economic evolution.
“CCI’s Tatu City Call Center makes a significant contribution to the development of the BPO industry, which is rapidly expanding in our cities and is projected to create a million jobs for Kenyans alone in the coming years,” remarked Jennings. “With the right management, technology, international access, and enabling ecosystem, Kenyan BPO workers excel on a global scale.”
