In a move welcomed by residents of Ruiru and Juja, the Ruiru Juja Water and Sewerage Company (RUJWASCO) has announced the removal of the monthly standing water charge. The decision comes after mounting pressure from the community, which has long struggled with exorbitant utility bills.
The standing water charge, previously a fixed fee regardless of water consumption, had been a source of contention among residents who argued that it placed an unfair burden on households, particularly those with limited water usage. Many voiced concerns over the financial strain it placed on low-income families, especially amidst economic challenges exacerbated by the COVID-19 pandemic.
In response to these grievances, RUJWASCO conducted a thorough review of its billing structure and opted to eliminate the standing water charge entirely. This adjustment aims to promote fairness and affordability in water billing, aligning with the company’s commitment to serving the community equitably.
“We understand the challenges faced by our customers, especially during these difficult times. Our priority is to ensure access to clean and affordable water for all residents,” stated Mr. John Mwangi, Managing Director of RUJWASCO.
The removal of the standing water charge is expected to provide significant relief to households in Ruiru and Juja, allowing residents to better manage their finances and allocate resources to other essential needs. It also reflects RUJWASCO’s responsiveness to the concerns of the community and its willingness to adapt policies in the interest of public welfare.
Local residents have expressed gratitude for the decision, praising RUJWASCO for listening to their feedback and taking proactive steps to address their concerns. Many see this development as a positive example of effective community engagement and responsive governance.
“We are pleased that RUJWASCO has heeded our call for fairer billing practices. This decision will ease the financial burden on our families and ensure that water remains accessible to all,” remarked Mrs. Jane Kamau, a resident of Ruiru.
As Ruiru and Juja residents celebrate the removal of the monthly standing water charge, RUJWASCO reaffirms its commitment to providing reliable and affordable water services to the communities it serves. The company remains dedicated to fostering a collaborative relationship with its customers and upholding high standards of service delivery in the region.
